Night Auditor-Full Time Holiday Inn DC Central, Washington DC

Hotel Equities•Washington, DC

23h•$22 - $23

About The Position

The Night Auditor serves as the Manager On Duty during the 11 PM to 7 AM overnight shift at the Holiday Inn Washington DC-Central/White House. The role is often the first point of contact for guests and provides welcoming, knowledgeable service and guidance. The position handles front desk and guest-service duties, including check-in and checkout, guest requests and concerns, phone calls, reservations, payment transactions, safe-deposit boxes, and recording guest preferences. The Night Auditor also communicates outstanding issues to management, resolves complaints using service recovery guidelines, follows hotel safety procedures, and coordinates with other departments to help ensure excellent service. Other assigned duties may include guest room tours, concierge services, and special guest requests. The role requires previous hotel night audit experience, a high school diploma or equivalent, basic computer and math skills, and the ability to work a flexible schedule that includes nights, weekends, and/or holidays. The position involves frequent standing, handling objects and computer equipment, and lifting or carrying items weighing up to 50 pounds.

Requirements

High school diploma, secondary qualification, or equivalent.
Previous hotel night audit experience required.
Ability to work a flexible schedule that includes nights, weekends, and/or holidays.
Ability to frequently stand behind the desk and in front-office areas.
Ability to carry or lift items weighing up to 50 pounds (23 kilograms).
Ability to handle objects, products, and computer equipment.
Basic computer skills to operate property management and reservation systems.
Strong communication skills when interacting with guests and employees.
Reading and writing abilities for paperwork and logging issues, complaints, requests, and information updates.
Basic math skills for handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities.
Passion for people and service.

Nice To Haves

Experience with Opera and IHG processes and standards preferred.

Responsibilities

Serve as Manager On Duty during the 11 PM to 7 AM shift.
Check guests in, issue room keys, and provide information about hotel services and room locations.
Collect guest identification at check-in in accordance with local legislative requirements.
Answer phones promptly and courteously; answer, record, and process guest calls, messages, requests, questions, and concerns.
Record guest preferences in the system.
Check guests out, including resolving late or disputed charges.
Process cash and credit card transactions accurately using established procedures.
Issue, control, and release guest safe-deposit boxes according to hotel procedures.
Communicate outstanding guest requests or issues to management when they may require monitoring or follow-up.
Resolve guest problems and complaints using appropriate service recovery guidelines.
Follow hotel safety protocols and immediately report health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or Manager On Duty.
Book individual and group reservations as needed and process cancellations, revisions, and information updates.
Work with other departments according to hotel procedures to help ensure excellent quality and service.
Perform other assigned duties, including guest room tours, concierge services, and special guest requests.