Night Auditor Holiday Inn Central, Washington DC

Hotel Equities Group, LLC•Washington, DC

13h

About The Position

Hotel Equities is seeking a dependable, service-oriented Night Auditor to support hotel operations and provide a welcoming, efficient, and professional guest experience. The role assists guests with requests, reservations, payments, information, and service recovery throughout arrival, stay, and departure, while supporting smooth daily hotel operations and the team’s operational and business goals. The position requires professionalism, reliability, strong attention to detail, and a service-first approach. The Night Auditor works with guests and hotel departments, follows operating and security procedures, and completes assigned shift responsibilities. Duties may evolve based on business needs.

Requirements

High school diploma or equivalent preferred.
Previous hotel, front desk, customer service, or related experience preferred.
Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Ability to stand and walk for extended periods and move throughout the front office area.
Ability to sit, bend, reach, and lift as needed to complete job duties.
Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
Ability to use computers, phones, tablets, and standard office equipment for extended periods.

Nice To Haves

Experience with Property Management Systems (PMS).
Experience with Point-of-Sale (POS) systems.
Experience with Microsoft Office Suite.
Experience with hotel guest-service and communication platforms.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Accurately process arrivals, departures, reservations, payments, and guest requests.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and communicate effectively during handoffs.
Perform other duties as assigned.