About The Position

The Night Auditor works at the hotel front desk, serving as a key point of interaction for guests during late-night hours. The role operates with limited management supervision and is responsible for closing out the day's business, assisting guests with check-in and check-out during nontraditional hours, and helping maintain a safe environment by monitoring for abnormal activity and potentially threatening weather. The position suits someone who is proactive, responsive, caring, responsible, and comfortable working semi-independently.

Requirements

  • A proactive, responsive, and caring approach to guest service.
  • A winning personality and a high sense of responsibility.
  • Comfort working semi-independently with limited management supervision.

Responsibilities

  • Process credit card transactions and other daily transactions, including restaurant, events, and lounge transactions.
  • Handle the phone system, transfer calls, and manage reservations.
  • Verify, balance, and review hotel room availability.
  • Perform guest check-in and check-out procedures.
  • Administer guest payment policies and look for errors from day shifts.
  • Prepare folios for guests departing in the morning.
  • Maintain the overall appearance of the lobby and assist with morning breakfast setup if needed.
  • Be familiar with all hotel emergency procedures.
  • Monitor for abnormal activity inside and outside the hotel and monitor weather issues that could threaten guests.

Benefits

  • A $500 sign-on bonus is offered.
  • Full-time associates are eligible for medical, dental, and vision plans.
  • Full-time associates are eligible for life insurance and short-term and long-term disability options.
  • Full-time associates are eligible for 401(k) options.
  • Full-time associates are eligible for tuition assistance.
  • Discounted room rates at Concord-managed hotels.
  • Training and development and career advancement opportunities.
  • Competitive wages.
  • A company culture that values and respects associates.
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