Night Auditor

Land's End Management Corporation•Homer, AK

62d•Onsite

About The Position

The Night Auditor is initially trained as a Land’s End Front Desk clerk, involving daytime shifts, and must be proficient in that role before advancing to Night Auditor. Once trained in front desk operations, the Night Audit position fulfills an overnight shift which audits and verifies daily hotel transactions, runs reports, settles the accounts of day-end activity before the beginning of the next day’s “rollover” period. The Night Auditor checks the next day’s incoming arrivals and attempts to spot and correct problems as they arise. The Night Audit works mostly alone and unsupervised and must be able to perform redundant audit tasks with precision. The position requires attention to detail as well as the ability to document anomalies or mistakes and to communicate such errors to management.

Requirements

Enjoy hospitality and the service industry
Willing and able to handle customers without assistance
Able to work any day or night shift as required
Work well under pressure
Able to work in housekeeping

Responsibilities

Deliver joy to our customers every day
Perform the role of Front Desk Clerk as A- or B-Shift Front Desk Agent
Process electronic reservations through Vertical Booking and LEAC’s website
Answer guest inquiries regarding Homer and Land’s End products and services
Operate Mitel Phone system, including hold and transfer functions
Make, confirm, revise, cancel, modify, or reinstate guest Reservations
Audit all in-house guest folios to ensure proper rates, pre-deposits, restaurant, and other guest charges are properly posted. Verify vouchers and coupons are attached as required.
Assist Guests with late-night requests; troubleshoot minor guest complaints during shift
Contact no-shows as directed. Identify unguaranteed guest reservations
Understand concepts of City Ledger, Direct Deposit and House Accounts; Tax Exemption; Purchase Orders and Credit Card Authorization Forms as part of the audit process
Verify and post miscellaneous room and restaurant charges
Review and stock supplies at the Front Desk
Perform guest research for GM or Executive team as directed, such as commission reports
Walk through and close Fitness Center. Perform security checks as directed.