Night Auditor - Full Time

Shopping Center Management d b a Turnberry Associates•Nashville, TN

1d•Onsite

About The Position

The Night Auditor maintains the hotel’s professional financial standards by managing end-of-day reports, ensuring accuracy, and reporting anomalies. The position reviews end-of-day takings against logged reports and edits reports for accuracy and completion. It also provides guest service, supports front-office operations, handles reservations and guest concerns, and may make management decisions as acting Manager on Duty. The role is at the JW Marriott Nashville Hotel, a 533-room hotel in downtown Nashville operated by Turnberry. The hotel includes meeting and event spaces, a pool and lounging deck, and food and beverage outlets.

Requirements

Ability to speak, read, write, and understand English.
Professional demeanor appropriate for a luxury environment.
Flexibility in hours and days worked.
Ability to understand and use math concepts to design a financial or economic system.

Nice To Haves

Accounting background; preferred but not required.
Previous Night Audit experience; preferred but not required.
Associate degree in Hospitality Management, Finance, Accounting, or a related major; preferred.

Responsibilities

Provide exceptional customer service to hotel guests and help make their stay comfortable while achieving team goals and hotel values.
Remain visible and available to guests.
Make management decisions as acting Manager on Duty when required.
Audit, balance, post, and report front desk, rooms, and food and beverage outlet cash and credit operations.
Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals, breaking down revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier.
Manage daily reports, including occupancy, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping reports.
Reconcile daily activity and close accounts in preparation for the new business day.
Reset registers to support accurate, timely operation.
Handle confidential information, including guest records, with integrity.
Address guest complaints, issues, and requests in a friendly and professional manner.
Ensure guest matters are resolved or addressed with the appropriate department head.
Report asset utilization and audit results to management and recommend changes to operations and financial activities.
Identify causes of out-of-balance situations in a timely manner.
Maintain working knowledge of hotel services, facilities, and the local area, and assist guests effectively.
Use Excel, workbooks, and Access to submit reports to the corporate office as appropriate.
Receive and process telephone and walk-in reservations accurately while ensuring guest satisfaction.
Attend front-office meetings and required training programs.
Apply hotel safety and security procedures to maintain a secure environment for associates and guests.