Night Auditor - Full Time
About The Position
Parks Hospitality Group is seeking a reliable, self-motivated Night Auditor for LivSmart Studios by Hilton Columbia Greystone. In this overnight role, the Night Auditor welcomes late-arriving guests, manages front desk operations independently, and helps keep the property secure. The position combines guest service with financial and end-of-day accounting duties, including reconciling transactions, processing payments, posting charges, and preparing reports. The Night Auditor also handles guest requests and concerns, communicates important information to management and the day shift, and escalates issues when appropriate.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a hotel front desk or guest service role.
- Advanced knowledge of property management systems and front desk procedures.
- Ability to troubleshoot and resolve guest issues professionally.
- Strong communication skills and attention to detail.
Nice To Haves
- Experience with Hilton systems.
- Experience with M3 Accounting.
Responsibilities
- Perform night audit duties, reconciling daily transactions and ensuring financial records are accurate.
- Post room rates, taxes, incidentals, and other charges to guest accounts.
- Process cash, credit, and check payments and record them accurately.
- Generate management reports, including financial summaries, occupancy statistics, and room revenue.
- Handle guest check-ins and check-outs during the night shift.
- Respond professionally and efficiently to guest inquiries and requests.
- Answer phone calls promptly and provide accurate information.
- Perform end-of-day procedures, verify room availability, and balance accounts.
- Communicate important guest information and updates to management and the day shift.
- Resolve guest complaints and escalate issues to the appropriate department when necessary.
- Help manage front desk operations and keep the property secure overnight.
Benefits
- Immediate medical and dental benefits starting on the first day for full-time team members.
- Paid time off (PTO) for all team members.
- Performance incentives of an extra $50–$150+ per month.
- Cash awards of $250–$500 for quarterly and/or annual performance.
- Heavily discounted room rates at brand hotels worldwide for the employee and family.
- Opportunities for personal and professional growth within Parks Hospitality Group.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
