Full-time Night Auditor

Sage Hospitality•Denver, CO

About The Position

The Night Auditor audits, balances, and reports on hotel operations—including food and beverage outlets, rooms, and the front desk—to provide accurate and timely information, follow company and hotel procedures, and help prevent fraud. The role also provides professional service to arriving, departing, and in-house guests by sharing information, addressing concerns, and assisting with reservations and hotel inquiries in person and by telephone. The position completes nightly audits and reports, handles guest check-in and check-out, maintains knowledge of hotel and local activities, and operates the PBX telephone system. It may also perform Front Desk Clerk duties, including express checkouts.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for communicating with guests by telephone.
Excellent comprehension and literacy for reading daily reports and numbers.

Nice To Haves

Accounting background preferred, but not required.

Responsibilities

Audit, balance, and report on cash and credit operations at food and beverage outlets, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings; reset registers.
Audit, balance, post, and report on front desk transactions, including room charges, phone calls, folios, corrections, adjustments, taxes, disputed charges, deposits, and over/short figures; verify proper cash handling.
Audit, balance, prepare, verify, and report room information to provide rooms management with performance information.
Prepare and enter statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after confirming that nightly revenues are in balance.
Greet arriving guests and complete check-in procedures using manual and computerized methods.
Facilitate guest check-out by following established procedures to close accounts and prepare rooms for the next sale.
Maintain good customer relations by staying informed about in-house and area functions and responding to guest questions and concerns in person and by telephone.
Operate PBX equipment, accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.

Benefits

Medical, dental, and vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligibility to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition reimbursement
Discounts on hotels, restaurants, and more
Complimentary parking
Eligibility to participate in the Employee Referral Bonus Program