NIGHT AUDITOR (FULL TIME)
About The Position
We are hiring immediately for a full time NIGHT AUDITOR position. This role involves checking guests in and out of the hotel, resolving guest challenges, and promoting hotel services, amenities, and upsell products. The position requires inputting and retrieving information from a computer system, ensuring rooms and services are correctly accounted for, and assisting guests with check-out payments. The Night Auditor will balance and drop receipts, provide information about the facility, and handle special requests. Promptly answering telephone and email inquiries, retrieving messages, and handling guest complaints are also key responsibilities. The role includes assisting guests in emergency situations, maintaining Front Desk supplies and equipment, and performing other assigned duties.
Requirements
- Previous front desk experience preferred.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Perform other duties as assigned.
Benefits
- Discounted parking
- Cap metro card
- Meals during shift
- Free meals
- Uniforms
- Laundering service
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
