Full-time Night Auditor

Sage Hospitality Group•Denver, CO

1d•Onsite

About The Position

The Night Auditor audits, balances, and reports on hotel operations—including food and beverage outlets, rooms, and the front desk—to provide accurate, timely information, follow company and Hotel policies and procedures, and help prevent fraud. The role also provides professional and courteous service to arriving, departing, and in-house guests, answering questions about reservations and hotel information and addressing guest concerns in person and by telephone. The position performs nightly audits and financial reporting, supports guest check-in and checkout, maintains current knowledge of hotel and area activities, and operates the PBX equipment. The associate may also perform Front Desk Clerk duties, including express checkouts.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for communicating with guests by telephone.
Excellent comprehension and literacy for reading daily reports and numbers.
Ability to meet the position’s physical demands, including prolonged standing, repeated bending and kneeling, reaching all hotel areas, and occasional lifting or carrying of files and office items up to 25 pounds.

Nice To Haves

Accounting background is preferred but not required.

Responsibilities

Audit, balance, and report on food and beverage outlets’ cash and credit operations, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings; reset registers.
Audit, balance, post, and report on front-desk activity, including room charges, phone calls, folios, corrections, adjustments, taxes, disputed charges, deposits, and cash handling.
Audit, balance, prepare, verify, and report room information to help rooms management assess performance.
Prepare and input statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after confirming nightly revenues are in balance.
Greet arriving guests and complete check-in procedures using manual and computerized methods.
Facilitate guest checkout by following established procedures to close guest accounts and make rooms available for sale.
Maintain guest relations by staying informed about in-house and area functions and responding to questions and concerns in person and by telephone.
Operate PBX equipment, accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.