Night Auditor

Pyramid Global Hospitality•Palm Coast, FL

13d

About The Position

Pyramid Global Hospitality is hiring a Night Auditor for the Front Desk team at Hammock Beach Golf Resort & Spa. The role creates a welcoming first impression, assists guests during check-in, and provides information about the hotel, its amenities, and the local area. The Night Auditor works the overnight hours, typically from 11 p.m. to 7 a.m., and supports guest service and overnight hotel operations.

Requirements

Ability to work overnight hours.
High attention to detail.
High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide engaging customer service and take a sincere interest in guests.
Check guests in, ensure proper credit is received, record and fulfill special requests, and establish accurate guest information.
Resolve problems and recover guest experiences when things go wrong.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Generate, print, and distribute daily and weekly reports.
Follow Night Audit procedures with attention to detail.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.