Night Auditor

MCR • Corpus Christi, TX

13d • $14 - $15 • Onsite

About The Position

The Night Auditor supports overnight hotel operations at the Corpus Christi Hilton Garden Inn. The role includes completing and distributing hotel audit reports by the designated time, following overnight security procedures, and receiving and recording incoming mail according to the daily shift checklist. The Night Auditor also contributes to guest satisfaction, cleanliness, product consistency, and teamwork by providing friendly service, maintaining organized work areas, completing checklists and handover reports accurately, and assisting with cleaning guest rooms or public spaces as needed.

The position requires working effectively with guests and coworkers, following established procedures, and handling concerns with hospitality and urgency. The work involves extended periods of standing, computer and office-device use, data entry, moving throughout the hotel, and lifting or transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise, including ringing phones and communication among coworkers and customers.

Requirements

• Must be at least 18 years old.
• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening, clarification, and conflict-resolution skills when addressing concerns raised by guests or coworkers.
• Ability to convey information and ideas clearly.
• Desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time, follow scheduled break procedures, and provide sufficient notice when calling out, as directed by a supervisor.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to stand or remain stationary for 3–4 hours at a time.
• Ability to type and operate computers and office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and its rooms.
• Ability to visually inspect and observe details at close range and from a distance.

Nice To Haves

• Experience in hospitality, service, consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, technology, groups, and events.
• Answer incoming calls using the approved friendly greeting.
• Help keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Complete and send hotel audit-related reports by the designated time on the overnight checklist.
• Follow overnight security procedures, including locking exterior entrances at designated times and following protocols for late arrivals and safety or security issues.
• Receive and note incoming mail as required by the daily shift checklist.
• Communicate clearly, honestly, and professionally and collaborate with the hotel team.
• Perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed