Night Auditor

Highgate Hotels • Philadelphia, PA

21d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures accurate guest billings and city ledger transactions. The role also involves communicating concerns and issues to management and performing guest services duties as needed, including guest check-in and check-out, switchboard operation, and reservations.

The position requires working with financial information and basic arithmetic, prioritizing tasks to meet deadlines, and cross-training in other accounting or hotel-related areas. The Night Auditor audits, reconciles, and reports financial and statistical information; supports guest satisfaction; responds to guest requests and governmental inquiries; and keeps management informed of unusual operational or financial events and policy deviations. The position is a late/overnight shift and may require flexible and long hours.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to work with and understand financial information and data and perform basic arithmetic functions.
• Ability to prioritize job functions and meet deadlines while multitasking.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Effective listening skills and ability to understand and clarify concerns raised by employees and guests.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality and show initiative.
• Ability to work flexible and long hours when required.
• Ability to perform sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently or constantly.

Nice To Haves

• Guest service experience preferred.

Responsibilities

• Perform guest services functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute required daily reports, including Daily Operating Reports, discount program reports, and tax reports.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions on time.
• Ensure the accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform required daily, weekly, monthly, and annual data-processing system functions.
• Keep management informed of unusual operational or financial events and deviations from policies or procedures.
• Ensure overall guest satisfaction and handle guest requests.
• Respond to governmental inquiries upon receipt.
• Attend required hotel meetings and trainings.
• Maintain regular attendance and required personal appearance, grooming, uniform, and nametag standards.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist with implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as needed.
• Maintain confidentiality of information and anticipate guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED