Night Auditor - Club Wyndham Palm Aire Resort

Travel + Leisure Co.•Panama City Beach, FL

About The Position

The Night Auditor is responsible for preparing and completing Night Audit work and may perform Front Office functions during the third shift. The role includes completing daily computer audit procedures, balancing the day’s transactions and paperwork, generating required Food and Beverage audit reports, maintaining records such as log books, preparing initial direct bills with supporting documentation for the Property Accountant, and responding to guest requests during the shift. The position also handles Guest Services duties, including welcoming and registering guests, issuing keys, providing resort and local information, processing cash and credit card transactions, balancing and securing cash, posting guest charges, completing cashier and other reports, preparing deposits, and completing check-outs. The Night Auditor checks departure folios and cash sheets, closes and resets the credit card system, updates no-shows, runs the final night audit and associated reports, and coordinates with site accounting on daily transactions. The role responds to guest questions and concerns, resolves issues when possible, escalates matters requiring follow-up, recommends service recovery, and coordinates with other departments to support teamwork and service quality. It must follow applicable audit, quality assurance, loss prevention, resort, guest services, and standard operating procedures, while consistently demonstrating the company’s “Count On Me” philosophy. Other duties may be assigned as needed. This is an overnight position scheduled for 30 hours per week, paying $18 per hour.

Requirements

High school diploma or equivalent.
At least 1 year of front desk experience in a hospitality or hotel environment and/or 1 year of customer service experience in a service or retail environment.
At least 1 year of accounting experience.
Organizational skills and excellent communication skills.
Ability to learn job skills and company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, and memos.
Ability to prioritize customer service and solve problems with minimal guidance.
Ability to read, write, and understand English.
Basic math and proper cash-handling skills; basic office skills are helpful.
Professional appearance and a positive, can-do attitude toward guests and staff.
Ability to multitask in a fast-paced environment and work independently or with others as needed.
Detail-oriented approach.
PC skills and knowledge of accounting systems.
Ability to use basic office equipment, including fax machines, copiers, and printers.
Knowledge of Microsoft Word, Excel, and Outlook, and key systems.
Ability to change activities frequently while operating a switchboard or computer keyboard.
Unless legally required otherwise, experience may be accepted in place of the education requirement.

Nice To Haves

Accounting education preferred.
Hotel hospitality front-office accounting knowledge is a plus.

Responsibilities

Prepare and disposition Night Audit work and complete the daily computer-procedure checklist.
Balance daily revenue and paperwork, including movie revenue, telephone postings, valet laundry, and server and desk agent paperwork.
Generate required Food and Beverage audit reports and maintain records such as log books.
Prepare initial direct bills, attach supporting folio or banquet-check documentation, and place bills on the Property Accountant’s desk.
Handle guest requests during the third shift as needed.
Greet and register guests, issue unit keys, provide resort and area information, and complete check-out procedures.
Process cash and credit card transactions; balance shift receipts and work; perform a bucket check; post guest charges; prepare cashier and other reports and deposits; and count and secure the assigned bank.
Book individual or group guest reservations as needed.
Check departure folios and verify daily cash sheets for accuracy.
Close and reset the credit card system, update no-shows, and run the final night audit and associated reports.
Coordinate with site accounting regarding daily transactions, cash drops, and credit cards.
Respond to guest inquiries and concerns, resolve issues where possible, escalate matters requiring monitoring or follow-up, and recommend service recovery.
Coordinate and communicate with other departments to promote teamwork and quality service.
Comply with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Demonstrate the company’s “Count On Me” philosophy by being responsive and respectful and delivering a positive experience.
Perform other duties as needed.