Night Auditor - Club Wyndham Palm Aire Resort

Wyndham Hotels & Resorts•Panama City, FL

About The Position

The Night Auditor is responsible for preparing and completing all Night Audit work and may handle all Front Office functions during the third shift. The role includes completing daily computer audit procedures, balancing the day's revenue and paperwork, generating Food and Beverage audit reports, maintaining records, and preparing initial direct bills with supporting folio or banquet-check documentation. The Night Auditor may also respond to guest requests during the overnight shift. The position supports Guest Services by greeting and registering guests, issuing unit keys, providing resort and local information, processing transactions, completing check-out procedures, balancing cash and shift work, preparing deposits, securing assigned funds, and producing audit and cashier reports. It also involves reviewing folios and cash sheets, updating no-shows, closing and resetting credit card systems, and coordinating daily transactions with site accounting. The Night Auditor is expected to resolve guest concerns or escalate them when needed, coordinate with other departments, and follow audit, quality assurance, loss prevention, resort, and guest-service procedures. The role promotes the company’s “Count On Me” philosophy and may include other duties as needed. This is an overnight position scheduled for 30 hours per week, at $18 per hour.

Requirements

High school diploma or equivalent.
One year of front desk experience in a hospitality or hotel environment and/or one year of customer service experience in a service or retail environment.
One year of accounting experience.
Organizational skills and excellent communication skills.
Ability to acquire job skills and learn company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, and memos.
Ability to prioritize customer service, solve problems with minimal guidance, and read, write, and understand English.
Basic office skills, including basic math and proper cash-handling procedures.
Professional appearance and a positive, can-do attitude toward guests and staff.
Ability to multitask and work in a fast-paced environment.
Ability to work independently or with others as needed; people-oriented and detail-oriented.
PC skills and knowledge, accounting-systems knowledge, and ability to use fax machines, copiers, and printers.
Knowledge of Microsoft Word, Excel, and Outlook, and key systems.
Ability to change frequently between activities while operating a switchboard or computer keyboard.

Nice To Haves

Accounting education.
Hotel hospitality front-office accounting knowledge.
Basic office skills.

Responsibilities

Complete the daily Night Audit computer-procedure checklist and other Night Audit work.
Balance the day's revenue and paperwork, including movie revenue, telephone postings, valet laundry, and server and desk-agent paperwork.
Generate required Food and Beverage audit reports and maintain records such as log books according to standards.
Prepare initial direct bills, place them on the Property Accountant's desk, and attach folio or banquet-check backup.
Handle guest requests during the third shift as needed.
Greet guests, complete registration, issue unit keys, and provide resort information and information about area attractions.
Accurately process cash and credit card transactions according to established procedures.
Balance cash receipts and shift work; perform a bucket check; post guest charges; complete cashier and other reports; prepare deposits; and count and secure the assigned bank.
Complete guest check-out procedures and routinely book individual or group reservations as needed.
Check departure folios and verify daily cash sheets to ensure totals are accurate and posted correctly.
Close and reset the credit card system, update no-shows, and run the final Night Audit and associated reports.
Coordinate with site accounting on daily transactions, cash drops, and credit cards.
Respond to guest inquiries and concerns, work toward guest satisfaction, resolve issues, escalate concerns requiring follow-up, and recommend service recovery as appropriate.
Promote teamwork and quality service through daily communication and coordination with other departments.
Comply with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Exhibit the company's “Count On Me” philosophy by responding to others' needs, showing respect, and delivering a positive experience.
Perform other duties as needed.

Benefits

Medical coverage.
Dental coverage.
Vision coverage.
Flexible spending accounts.
Life and accident coverage.
Disability coverage.
Paid time off, parental leave, and holidays, depending on position and subject to additional details.
Paid volunteer time through a Wish Day at an approved organization of the associate's choice.
401(k) with employer match, subject to eligibility requirements.
Legal and identity theft plan.
Voluntary income protection benefits.
Wellness program, subject to provider availability.
Employee Assistance Program.