IBH: Night Auditor

Boyne Resorts•Petoskey, MI

25d

About The Position

The Night Auditor handles front-office reception and administrative duties overnight at Inn at Bay Harbor, a Boyne Resorts property on the shoreline of Lake Michigan. Duties include greeting guests and colleagues, answering phones and company inquiries, completing guest registration and room assignments, and cashier work. The role requires managing multiple tasks and requests while interacting patiently and politely with a diverse range of people. Computer literacy and willingness to learn new computer systems are expected. The position includes an increased pay differential.

Requirements

Must be available weekends, weeknights, and holidays.
Must be at least 18 years old.
Must be able to stand for long periods.
Computer skills are mandatory.
Must be computer literate and willing to learn new computer systems.
Must be able to handle multiple tasks and requests and interact patiently and politely with a diverse range of people.

Responsibilities

Welcome, greet, and help guests feel comfortable and valued throughout their visit.
Perform guest check-in and check-out procedures and manage guest accounts.
Maintain an accurate account of monies in the cash drawer.
Answer phones.
Respond promptly and courteously to guest requests.
Maintain a professional attitude and demeanor during guest interactions.
Maintain working knowledge of resort services and functions and community events, including their dates, times, and locations.
Print daily reports for each hotel department and deliver them accordingly.