Night Auditor

Marriott•New Orleans, LA

17d

About The Position

The Night Auditor completes end-of-day hotel activities, including posting charges to guest accounts, running the night audit backup, and rolling the date. The role processes payments and adjustments, prepares contingency and room-rate variance reports, sells available rooms to walk-in guests, and handles check-ins, room assignments, and electronic room keys. It also operates the telephone switchboard, handles wake-up calls and guest messages, and balances and secures the shift bank and receipts. The Night Auditor sets up, stocks, and maintains work areas and checks the cleanliness and presentation of materials. The role follows company policies and quality standards, protects confidential information and company assets, provides professional and welcoming guest service, communicates clearly, and works cooperatively with the team. The employee reports accidents, injuries, and unsafe conditions and performs other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience required.
No license or certification required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Responsibilities

Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date.
Process room-charge, cash, check, debit, and credit payments, as well as adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to maintain a record of guests in case of emergency.
Sell available rooms to guests without reservations.
Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift, and balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas; inspect the cleanliness and presentation of materials before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships while supporting team goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.