Night Auditor

Drury Hotels • Tampa, FL

15d • Onsite

About The Position

The Night Auditor performs front-desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts to verify and balance entries, runs reports, and checks the accuracy of information. The Night Auditor may also help set up breakfast, including food preparation, setup, service, and cleaning. The position is responsible for guest safety and security during overnight hours and may involve working alone as the only team member on the property for most or all of the shift.

The role provides courteous, efficient, and friendly service to guests and potential guests, responds promptly to inquiries, requests, and complaints, and contributes to a positive work environment for a diverse team and guests. It also maintains a clean, organized front-desk lobby and follows hotel safety and security rules and instructions.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly manner and provide a hospitable environment.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front-desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts to verify and balance entries.
• Run reports and verify the accuracy of information.
• Assist with breakfast preparation, setup, service, and/or cleaning as needed.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to guest inquiries, requests, and complaints.
• Maintain a clean and organized front-desk lobby area.
• Follow hotel safety and security rules and instructions to protect guests, team members, self, and the hotel.
• Maintain guest safety and security during overnight hours.
• Contribute to a positive work environment for a diverse team and guests.
• Work alone as scheduled when required.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed