Night Auditor

North Point Hospitality Group, Inc.•Savannah, GA

18d

About The Position

The Night Auditor registers and checks out guests, settles accounts, and provides general information such as directions and restaurant hours. The role balances and audits Front Office postings and settlements, updates daily checklists and guest histories, and reconciles credit cards, direct bills, miscellaneous charges, and room charges from food and beverage outlets. The Night Auditor closes the food and beverage point-of-sale system and begins the close-out process, including printing and distributing Night Audit Report Packets. The position provides exceptional customer service by exceeding guest expectations, taking ownership of complaints and resolving them quickly and efficiently, and communicating guest needs to other team members and departments. Other duties may be assigned. North Point Hospitality, founded in 1978 and based in Atlanta, Georgia, builds, owns, and manages hotels, including properties associated with Hilton and Marriott. The company reports having built 38 hotels, currently owning and managing 9 hotels in the Southeast, and having 5 more hotels in development or planned.

Requirements

At least 1 year of experience in a hotel or related field.
High school diploma or equivalent.
Basic knowledge of accounting principles.
Proficiency in Windows, Excel, email, and Word.
Strong problem-solving and troubleshooting abilities.
Effective communication skills.
Ability to work independently with minimal supervision.
Ability to handle high-pressure situations while maintaining composure.
Flexible rotating schedule and ability to attend mandatory meetings.
Professionalism.
Ability to anticipate guest needs and respond in a friendly, helpful manner.
Ability to display a consistently caring and respectful attitude.
Ability to act as a gracious host to guests, vendors, and candidates for employment.

Responsibilities

Register guests.
Check out guests and settle accounts.
Provide guests with general information, including directions and restaurant hours.
Balance and audit all Front Office postings and settlements.
Update the daily checklist and guest history.
Balance credit cards, direct bills, and miscellaneous charges from all shifts.
Close the food and beverage point-of-sale system and balance room charges from outlets.
Start the close-out process and print and distribute Night Audit Report Packets.
Provide exceptional customer service by exceeding guest expectations.
Take ownership of guest complaints and resolve them quickly and efficiently.
Communicate information about guests’ needs to other team members and departments.