Night Auditor

Marriott • Marion, AR

28d • $11 - $13 • Onsite

About The Position

A hotel night auditor manages overnight front desk operations while auditing and balancing the day's financial records.

Requirements

• Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Oral communication - speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure

Responsibilities

• Reconcile transactions: Balance daily revenue from rooms, food and beverage, parking, and other departments.
• Audit guest ledgers: Check room charges, taxes, and payments to verify all accounts are accurate.
• Run end-of-day reports: Execute software closings in the Property Management System (PMS) to transition the hotel into a new business day.
• Prepare management summaries: Compile and print daily occupancy statistics, revenue totals, and audit reports for department heads.
• Handle check-ins and check-outs: Greet late-arriving guests, process walk-ins, and manage early morning departures.
• Manage communications: Answer phone lines, take reservations, and schedule morning wake-up calls.
• Resolve complaints: Address guest issues, billing questions, or room requests during the overnight hours.
• Monitor property security: Keep watch over entrances, verify safety protocols, and act as the primary emergency contact.
• Coordinate with departments: Check vacant rooms, monitor early breakfast setup, and log maintenance needs for the morning shift
• Performs all other duties as may be assigned by management

Benefits

• Marriott Discounted Hotel Stays
• Time and half pay on some holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed