Night Auditor

Stonebridge Hospitality Associates•New York City, NY

13d

About The Position

The Night Auditor closes the hotel’s business day by balancing revenues and receipts, conducting income audits, and performing bookkeeping activities. The role also supports overnight hotel operations by assisting guests with check-ins, check-outs, reservations, inquiries, and account discrepancies. The Night Auditor maintains accurate guest and room records in the property management system, coordinates with overnight housekeeping and maintenance staff, and helps maintain hotel security and safety. The position is primarily indoors and involves computer and telephone use, extended periods of sitting, and occasional standing, walking, and lifting items up to 10 pounds. Overnight availability, including weekends and holidays, is required.

Requirements

Proficiency in basic bookkeeping and balancing financial transactions.
Strong verbal and written communication skills.
Proficiency with property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Detail-oriented with strong organizational skills.
Availability to work overnight shifts, including weekends and holidays.

Nice To Haves

Previous experience in a hospitality or customer service role.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate records of room availability and guest accounts using the property management system.
Balance daily receipts and revenues and conduct income audits on posted revenues.
Assist guests with check-out, review accounts, and resolve discrepancies.
Answer phone calls promptly, direct inquiries, and address guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations, ensuring accurate data entry.
Provide guests with information about hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly bucket checks to ensure compliance with hotel standards.
Help maintain security and safety during overnight shifts by monitoring guest activity and access.