Night Auditor

Innisfree Hotels•Pensacola Beach, FL

25d

About The Position

The Night Auditor checks Front Office accounting records for accuracy, summarizes and compiles information for the hotel's financial records, and tracks room revenue, occupancy percentages, and other Front Office operating statistics. The role prepares a summary of cash, check, and credit card activity to reflect the hotel's daily financial performance. It also posts room charges and taxes to guest accounts, including transactions that were not posted by the Front Office cashier during the day. The Night Auditor provides friendly, service-oriented assistance to guests and employees; handles guest check-ins, check-outs, reservations, room assignments, and payments as needed; and completes daily accounting and end-of-day procedures. The position follows hotel policies and checklists, helps maintain a clean and safe work environment, and may operate the property shuttle where applicable.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience; hospitality experience is preferred.
Ability to interpret instructions in written, oral, or scheduled form.
Ability to read, write, and speak English effectively to communicate with guests and team members.
Knowledge of reservation and POS systems.
Ability to multitask and be detail-oriented.
Ability to work as part of a team.
Ability to work independently with minimal supervision and a high degree of autonomy.
Valid driver's license and clean driving record where applicable by property.

Nice To Haves

Hospitality industry experience.
Good knowledge of operating software and ability to work with computers.

Responsibilities

Interact with guests and employees in a friendly, service-oriented manner and maintain a positive demeanor.
Promote a positive, caring work environment by addressing and resolving conflict calmly and professionally.
Respond promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout their stay.
Process guest check-ins and check-outs as needed; assign rooms according to requests and reservation details; assist with booking or canceling reservations; post room charges and taxes; and process guest payments.
Transfer charges and deposits to master accounts and verify account postings and balances.
Print and file reservations for the next business day.
Track room revenue, occupancy percentages, and other Front Office statistics.
Prepare summaries of cash, check, and credit card activity.
Verify postings and documents for accuracy; record, store, access, and analyze computerized financial information.
Follow the End of Day/Night Audit Checklist and run the end-of-day process in the property management software (PMS).
Perform wake-up calls.
Review shift communications to stay current on hotel developments.
Minimize revenue loss by following credit and inventory control procedures, including obtaining proper approval codes for guests paying by cash or card.
Monitor customer accounts for compliance with hotel credit limits and verify registration details, including name, address, and payment method.
Follow hotel policies for cash banks, drop/deposit logs, and related procedures.
Follow company policies and procedures and meet established standards.
Maintain a clean and safe work environment and report safety issues to management promptly.
Operate and drive the shuttle when applicable at the property.
Perform other duties assigned by management.