Night Auditor

Stonebridge Hospitality Associates•Fort Lee, NJ

11d•Onsite

About The Position

The Night Auditor closes the hotel’s business day by balancing revenues and receipts and performing bookkeeping activities, while also providing guest services such as check-ins, check-outs, and assistance with inquiries. The role helps ensure smooth overnight hotel operations through accurate financial records, reservation and account management, guest support, and attention to hotel security and standards. The position is based in Fort Lee, New Jersey, is full-time and non-exempt, and reports to the Front Office Manager/Accounting Manager. The stated pay information is “$19nter hourly rate.” Work is primarily indoors and involves frequent computer and telephone use, extended sitting, and occasional standing, walking, and lifting items up to 10 pounds. Overnight shifts, including weekends and holidays, are required.

Requirements

Previous experience in a hospitality or customer service role is preferred.
Proficiency in basic bookkeeping and balancing financial transactions.
Strong verbal and written communication skills.
Proficiency with property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Strong attention to detail and organizational skills.
Availability to work overnight shifts, including weekends and holidays.

Nice To Haves

Previous experience in a hospitality or customer service role.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate room availability and guest account records using the property management system.
Balance daily receipts and revenues and conduct income audits on posted revenues.
Assist guests with check-out, review accounts, and resolve discrepancies.
Answer phone calls promptly, direct inquiries, and address guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations and enter reservation data accurately.
Provide information about hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly bucket checks to ensure compliance with hotel standards.
Help maintain overnight security and safety by monitoring guest activity and access.