Night Auditor | 11pm-7am | Full Time

The Madison Concourse Hotel and Governor's Club • Madison, WI

12d • Onsite

About The Position

We are not just a hotel; we are a haven of hospitality and a beacon of comfort for our guests. Nestled in the heart of Madison, our establishment is known for its exceptional service, luxurious accommodations, and a commitment to creating memorable experiences for everyone who walks through our doors.

Requirements

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations with a positive attitude.
• Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy.
• A positive attitude and a genuine passion for providing outstanding customer service.
• Qualified applicants must be able to successfully complete a pre-employment drug test and background check.

Nice To Haves

• Previous experience in a hotel or customer service role OR familiarity with overnight shifts is a huge plus, but not required to be successful in this role.
• Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectively.

Responsibilities

• Conduct precise and efficient night audit procedures.
• Greet late-night arrivals with a smile and ensure a seamless check-in process.
• Be the go-to person for guests inquiries, delivering top-notch customer service.
• Ensure accuracy in financial transactions and maintain financial records.
• Communicate regularly with the Night Manager and active security guard to assure guest safety and security.
• Collaborate seamlessly with our Front Office team to ensure a smooth transition between shifts.
• Notify the General Manager of any unusual incidents as instructed or otherwise deemed necessary regarding operations and/or safety and security issues regarding the hotel or guests.

Benefits

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!
• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed