Night Auditor

Fairfield Inn and Suites Polaris•Westerville, OH

14d

About The Position

Middletown Hotel Management is seeking a detail-oriented and dependable Night Auditor to join its Front Office team. The role provides guest service during overnight hours while completing daily audits and ensuring financial reporting is accurate and ready for management review. The position balances hospitality with accounting and reporting responsibilities.

Requirements

Strong accounting aptitude and attention to detail.
Effective verbal and written communication skills.
Knowledge of hotel amenities and ability to provide clear directions to guests.
Ability to stand and walk for extended periods.
Ability to lift up to 50 pounds and assist in moving heavier loads with team support.
Ability to work independently overnight in a fast-paced environment.

Nice To Haves

Prior front desk or hotel experience preferred.
Familiarity with ONQ or similar property management systems is a plus.

Responsibilities

Check guests in and out professionally and efficiently.
Maintain thorough knowledge of the ONQ property management system and assist with reservations.
Follow accounting and cash-handling procedures.
Manage guest requests and delegate tasks to appropriate departments.
Serve as PBX Operator using the switchboard and other communication devices.
Answer inquiries in a friendly, courteous, and clear manner.
Handle and resolve guest complaints, seeking to exceed guest expectations.
Perform daily audits, including reviewing room and tax postings, balancing totals, completing reports, and completing PMS backup and rebuild.
Inform management of unusual activity during the shift.
Assist with shipping and receiving in a timely manner.
Assist guests with luggage when needed.
Maintain a clean and organized Front Desk area.