Night Auditor
DoubleTree by Hilton South Bend•South Bend, IN
•Onsite
About The Position
DoubleTree by Hilton Downtown South Bend is hiring an Overnight Front Desk Agent / Night Auditor. This is primarily a guest service and Front Desk position, with some daily financial reporting and balancing. The role welcomes and assists guests overnight, supports hotel operations, manages guest accounts, and prepares reports and updates for the morning management team. The hotel is located in downtown South Bend and features a nine-story glass atrium, an on-site Starbucks, Baker's Bar & Grill, and more than 15,000 square feet of meeting and event space.
Nice To Haves
- Comfort using a computer.
- Basic math skills.
- Enjoyment of working with people.
Responsibilities
- Greet late-night arrivals and assist with check-ins and check-outs.
- Answer guest questions, provide directions, assist with reservations, and respond to guest needs.
- Handle incoming phone calls, guest requests, and general hotel inquiries.
- Process payments, review charges, and ensure guest billing is accurate.
- Complete basic daily balancing, reconcile transactions, and prepare reports for the morning management team.
- Maintain accurate guest information, complete shift checklists, and communicate important updates.
- Assist guests with concerns or unusual situations calmly and professionally.
- Help prepare the hotel for the morning Front Desk team.
- Provide welcoming, attentive guest service throughout the night.
Benefits
- Competitive wages.
- Free downtown parking.
- Employee meal program.
- Hilton Team Member travel discounts.
- Opportunities for career growth and advancement.
- Friendly, supportive team environment.
- Valuable hospitality and customer service experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
