Night Auditor
DoubleTree•South Bend, IN
•Onsite
About The Position
DoubleTree by Hilton Downtown South Bend is hiring an Overnight Front Desk Agent / Night Auditor. This is primarily a guest-service and Front Desk position, with some daily financial reporting and balancing. The role welcomes and assists guests throughout the night, helps keep hotel operations organized, and prepares information and the Front Desk for the morning team. Training is available for the auditing tasks.
Requirements
- Comfort using a computer.
- Basic math skills.
- Enjoy working with people.
- Friendly, dependable, and motivated.
Responsibilities
- Greet late-night arrivals and assist with guest check-ins and check-outs.
- Answer guest questions, provide directions, assist with reservations, and respond to guest needs.
- Handle incoming calls, guest requests, and general hotel inquiries.
- Process payments, review charges, and ensure guest billing is accurate.
- Complete basic daily balancing, reconcile transactions, and prepare reports for the morning management team.
- Maintain accurate guest information, complete shift checklists, and communicate important updates.
- Assist guests with concerns or unusual situations while remaining calm and professional.
- Help prepare for the morning Front Desk team.
- Provide welcoming, professional service and help guests feel valued and cared for.
Benefits
- Competitive wages
- Free downtown parking
- Employee meal program
- Hilton team member travel discounts
- Opportunities for career growth and advancement
- Friendly, supportive team environment
- Hospitality and customer service experience
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
