Night Auditor

Hotel Equities Group, LLC•Hot Springs, AR

25d

About The Position

Hotel Equities is seeking a dependable, service-oriented Night Auditor to support hotel operations and deliver welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. The role assists guests with requests, reservations, payments, information, and service recovery while helping maintain smooth daily hotel operations and achieve operational and business goals. The position involves front desk and guest-service duties, maintaining accurate records and shift documentation, following hotel procedures, and coordinating with other departments. The job description notes that duties and responsibilities may evolve based on business needs.

Requirements

Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Ability to stand and walk for extended periods and move throughout the front office area.
Ability to sit, bend, reach, and lift as needed to complete job duties.
Occasionally lift and carry supplies or equipment up to 25 pounds.
Use computers, phones, tablets, and standard office equipment for extended periods.

Nice To Haves

High school diploma or equivalent.
Previous hotel, front desk, customer service, or related experience.
Experience with Property Management Systems (PMS).
Experience with Point-of-Sale (POS) systems.
Experience with Microsoft Office Suite.
Experience with hotel guest-service and communication platforms.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Process arrivals, departures, reservations, payments, and guest requests accurately.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and maintain effective communication during handoffs.
Perform other duties as assigned.