Night Auditor

AccorHotel • Austin, TX

12d

About The Position

The Night Auditor performs front desk and night audit duties at Fairmont Austin. Reporting to the Front Office Manager, the role provides professional, friendly, and engaging service; assists guests with hotel facilities; handles check-ins and guest account settlements; and follows the hotel's service, department, and safety standards. The position also supports room-brand upselling and other duties as assigned.

The role is part of a team committed to working together and delivering a strong guest experience. Fairmont Austin states its commitment to an inclusive environment and welcomes candidates from all backgrounds.

Requirements

• Previous customer-related experience preferred.
• Previous PMS experience; the source text ends this requirement with the incomplete phrase “an ass.”
• Proficiency in spoken and written English; a second language is an asset.
• Computer literacy in Microsoft Windows applications is an asset.
• Ability to type 25 words per minute.
• Professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus on guest needs while remaining calm and courteous.
• Frequent standing and walking throughout the shift.
• Occasional kneeling, pushing, pulling, and lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Nice To Haves

• Previous customer-related experience.
• A second language.
• Computer literacy in Microsoft Windows applications.

Responsibilities

• Provide professional, friendly, and engaging service.
• Greet guests, check them in, and settle guest accounts in accordance with service standards.
• Assist guests with information about hotel facilities.
• Respond to guests who approach the Reception Desk.
• Promote room brands through upselling.
• Follow department policies, procedures, service standards, and safety policies.
• Perform night audit duties.
• Complete other duties as assigned.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k).
• Complimentary shift meal.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Educational assistance for further development.
• Opportunity to develop talent and grow within the property and across the world.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed