Night Auditor

Concord Hospitality Enterprises•Greensboro, NC

32d•Onsite

About The Position

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Requirements

Passion to serve others
Proactive, responsive, and caring nature
Ability to work semi-independently
Winning personality
High sense of responsibility

Nice To Haves

Monitoring abnormal activity inside and outside of the hotel
Monitoring any weather issues that could become threatening to our resting guests

Responsibilities

Processing credit card transactions and other (restaurant, events, lounge) for the day
Handling phone system, transferring calls, reservations, etcc
Verify, balance and review hotel room availability
Perform Check-in and Check-out procedures
Administer guest payment policies and look for errors from the day shifts
Prepare folios for the morning departing guests
Maintain overall lobby appearance and assist with AM breakfast set up if needed
Be versed in all hotel emergency procedures

Benefits

Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month
Classroom training
Online training through our Learning Management System (LMS)
Education Assistance Programs through University of Phoenix saving you 5% off tuition costs
Save up to 9% off tuition price for classes related to hospitality