Night Auditor

Study Hotels•Philadelphia, PA

17d

About The Position

The Study at University City is seeking a dependable, detail-oriented Night Auditor to provide genuine hospitality and exceptional guest service while overseeing overnight front desk operations. The role supports a seamless guest experience, accurate financial records, and preparation of the hotel for the following business day. The Night Auditor manages guest arrivals and departures, responds to overnight guest needs, reconciles daily financial transactions, and completes end-of-day accounting procedures. Working independently overnight, the position requires sound judgment, strong organizational skills, and a calm, professional approach to guest concerns and unexpected situations. The Study at University City is a 212-room hotel in Philadelphia's University City, near the University of Pennsylvania and Drexel University. The property includes CO-OP Restaurant & Lounge and 7,000 square feet of meeting and event space. Eligible full-time team members are offered medical, dental, vision, life, and disability insurance, paid time off, paid holidays, a 401(k) retirement savings plan, and an Employee Assistance Program. Employment may be contingent on applicable background screening and drug testing. Study Hotels is an Equal Opportunity Employer and a drug-free workplace.

Requirements

High school diploma or equivalent.
Strong mathematical aptitude and ability to accurately review financial transactions, calculate adjustments, and identify discrepancies.
Intermediate computer proficiency, including Microsoft Outlook, Word, and Excel.
Excellent verbal and written communication skills and a professional, courteous, approachable demeanor.
Ability to work independently, exercise sound judgment, and resolve guest concerns with minimal supervision.
Strong organizational skills, attention to detail, and ability to manage multiple priorities while meeting deadlines.
Ability to maintain confidentiality when handling guest information, financial records, and sensitive operational matters.
Ability to remain calm, composed, and service-focused during emergencies or challenging guest interactions.
Ability to communicate effectively in English for guest interactions, operational reporting, and emergency procedures.
Availability to work overnight shifts, including weekends and holidays, based on business needs.
Ability to stand for extended periods and work in an indoor, climate-controlled environment.
Ability to lift, carry, or move items weighing up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

At least one year of hotel front desk or night audit experience.
Experience with hotel property management systems and daily financial reconciliation.
Additional language skills.

Responsibilities

Provide warm, professional, and efficient hospitality to guests throughout the overnight shift.
Complete guest check-in and check-out procedures, including room assignments, payment processing, and reservation management.
Respond to guest inquiries, requests, and concerns, providing solutions and appropriate service recovery.
Manage incoming telephone calls, reservations, and guest communications, and provide accurate hotel information and rates.
Maintain room inventory, reservation records, guest accounts, and room availability in the property management system.
Reconcile daily financial transactions, including room charges, payments, adjustments, and other transactions.
Complete the nightly audit, balance financial reports, reconcile payment transactions, and identify and resolve discrepancies.
Execute the end-of-day process in the property management system and complete and distribute required reports.
Review and reconcile credit card transactions, cash payments, and other forms of payment according to established procedures.
Prepare daily financial and operational reports for hotel management and applicable departments.
Maintain records of overnight activities, guest concerns, incidents, and items requiring follow-up.
Coordinate with Housekeeping, Building Maintenance, Security, and other departments to address guest needs and operational concerns.
Monitor overnight hotel activity, remain aware of guest and team member safety, and follow security and emergency procedures.
Serve as the primary contact for overnight operational matters and escalate significant concerns to management as appropriate.
Communicate important information and unresolved matters to the incoming morning team.
Maintain a clean, organized, and welcoming Front Desk and Living Room environment.
Follow Study Hotels policies and procedures, cash-handling standards, and guest confidentiality requirements.
Perform additional guest services and operational duties as assigned.