Night Auditor

Sage Hospitality Group•Denver, CO

11d•Onsite

About The Position

The Night Auditor audits, balances, and reports on hotel operations—including food and beverage outlets, the front desk, and room information—to provide accurate and timely information, follow company and hotel policies, and help prevent fraud. The role also provides professional and courteous service to arriving, departing, and in-house guests, responding to reservation, hotel-information, and guest-concern inquiries in person and by telephone. This position performs overnight accounting and front desk duties, including balancing transactions and preparing daily reports, checking guests in and out, operating the hotel’s telephone equipment, and assisting guests with timely, knowledgeable service. The role requires prolonged standing in an indoor, climate-controlled hotel environment.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for telephone interactions with guests.
Excellent comprehension and literacy for reading daily reports and numbers.
Ability to meet the role’s physical demands, including prolonged standing, repeated bending and kneeling, reaching all areas of the hotel, and occasional lifting or carrying of items up to 25 pounds.

Nice To Haves

Accounting background preferred, but not required.

Responsibilities

Audit, balance, and report on cash and credit operations for food and beverage outlets, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings; reset registers.
Audit, balance, post, and report front desk transactions, including room charges, phone calls, folios, corrections, adjustments, taxes, disputed charges, deposits, and cash-handling figures.
Audit, balance, prepare, verify, and report room information for rooms management.
Prepare and enter statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after verifying that nightly revenues are in balance.
Greet arriving guests and complete check-in procedures using manual and computerized methods.
Facilitate guest checkouts, close guest accounts, and open rooms for the next sale.
Keep informed about hotel and area functions and respond to guest questions and concerns in person and by telephone.
Operate PBX equipment, accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.

Benefits

Medical, dental, and vision insurance.
Health savings and flexible spending accounts.
Basic Life and AD&D insurance.
Paid time off for vacation, sick time, and holidays.
Eligibility to participate in the Company’s 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement.
Discounts on Marriott and Sage hotels and restaurants.
Free on-site covered parking.
Eligibility to participate in the Employee Referral Bonus Program, offering up to $1,000 per referral.