Night Auditor

Pyramid Global Hospitality•Cleveland, OH

29d•$16 - $17•Onsite

About The Position

Pyramid Global Hospitality is hiring a Night Auditor for the Front Desk team at Cleveland Marriott East in Beachwood, Ohio. The role provides an engaging and memorable guest experience during overnight hours, typically 11:00 p.m. to 7:30 a.m. The Night Auditor checks in and registers guests, shares information about the hotel and local area, supports guest needs, and performs night audit procedures with close attention to detail. Weekend nights are required, and the role may include various shifts, weekends, and holidays.

Requirements

Ability to work overnight hours.
High attention to detail.
High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Provide guests with a positive check-in experience and balance workday check-ins and check-outs.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Help resolve problems and recover guest experiences when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know all emergency procedures and policies.
Maintain the house bank.
Generate, print, and distribute daily and weekly reports.
Follow night audit procedures with great attention to detail.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.