Night Auditor

Sage Hospitality•Alexandria, VA

19d•$20•Onsite

About The Position

The Night Auditor audits, balances, and reports on hotel areas including food and beverage outlets, rooms and front desk, and the gift shop. The role provides accurate, timely information, ensures company and hotel policies and procedures are followed, and helps prevent fraud. It also provides professional, courteous service to arriving, departing, and in-house guests, including responding to reservation, hotel-information, and guest-concern inquiries in person and by telephone. The position performs nightly audits and reporting, front desk check-in and check-out, guest account processing, and telephone services. It also performs Front Desk Clerk duties, including express checkouts. The work is primarily indoors at a thermostatically climate-controlled workstation under fluorescent lighting, with prolonged standing and mobility throughout the hotel. The job description states that work is inside 95% of the time.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for communicating with guests over the telephone.
Excellent comprehension and literacy for reading daily reports and numbers.
Able to meet the stated physical demands, including prolonged standing, repeated bending and kneeling, reaching all areas of the hotel, and occasional carrying and lifting of files and office items up to 25 pounds.

Nice To Haves

Accounting background preferred, but not required.

Responsibilities

Audit, balance, and report on cash and credit operations for food and beverage outlets, including checks, over/short figures, tally sheets, deposits, counts, house charges, promotional materials, postings, and register resets.
Audit, balance, post, and report front desk transactions, including room charges, phone calls, zero-balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits; verify proper cash-handling procedures.
Audit, balance, prepare, verify, and report room information for rooms management; prepare and input statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after ensuring nightly revenues are in balance.
Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest check-out using established manual and computer procedures, close guest accounts, and open rooms for the next sale.
Maintain good customer relations by keeping informed about in-house and area functions and answering questions and concerns in person and by telephone.
Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.