Night Auditor

Home2 Suites Poughkeepsie•Arlington, NY

25d

About The Position

As Night Auditor, you are the main resource for hotel guests during overnight hours. You maintain overall hotel operations and reconcile and post revenues from the previous day. The role is also accountable for check-in, check-out, kiosk operations, market sales, and other guest interactions. The position is suited to someone who is friendly, personable, and comfortable working independently.

Requirements

High school graduate or GED required.
Knowledge of front desk operations and procedures, guest services, and hotel services.
Proficient ability to speak, read, write, and comprehend English.
Able to work independently and participate as part of a team.
Proficient computer skills, including knowledge of MS Office products.
Able to use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
High-school-graduate-level mathematical aptitude, knowledge of standard cash-handling procedures, and familiarity with computerized cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with people from a variety of backgrounds and at all organizational levels.
Able to work in a fast-paced environment.

Nice To Haves

Ability to speak other languages in a multicultural work environment.
Knowledge of brand operating systems.

Responsibilities

Greet and welcome each guest in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests, verify reservations and personal information, and secure payment information.
Answer and route calls as appropriate and accurately take guest messages.
Promote the brand loyalty program and recognize and provide benefits to members present.
Anticipate guest needs and respond in a timely, efficient, appropriate, and friendly manner.
Assist with resolving guest complaints about service or accommodations, handling them independently or elevating them to management as appropriate.
Manage cash drawer contents and transactions during the shift.
Maintain accurate records, including cash flows, registration cards, reservation cards, and property walks.
Process guest market and retail transactions.
Assist with mail and other electronic communications and provide guests with information about hotel facilities and local attractions.
Maintain appropriate market inventory levels and restock when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
Maintain overall hotel operations and reconcile and post revenues from the previous day.
Handle check-in, check-out, and kiosk operations.

Benefits

PTO with immediate accrual.
Access to 50% of wages prior to payday.
Discount program for car rentals, travel, entertainment, and other offerings.
Hotel discounts worldwide.
Health insurance.
Dental insurance.
Vision insurance.
Basic Life/AD&D and supplemental life insurance.
Voluntary critical illness, accident, hospital indemnity, short-term disability, and legal options.
Employer-sponsored long-term disability coverage.
401(k) with immediate match.
Double time for holidays worked.
Health Savings Account.
Employee Assistance Program (EAP).
Dependent Care FSA.