Night Auditor

Sree Hotels•Charlotte, NC

19d•$15 - $17•Onsite

About The Position

The Night Auditor provides efficient and courteous service to customers while accurately calculating and verifying the hotel’s daily income. The role ensures customer accounts are correct and balanced by the following morning and functions as the overnight Manager-on-Duty in accordance with company policies and procedures. This is a part-time position at the Embassy Suites by Hilton near the Charlotte airport, with scheduled hours of 11 p.m. to 7 a.m. Weekday and weekend availability is required. Employees work primarily indoors and use a computer and other standard office equipment. The position requires standing for long periods and moving quickly to locations throughout the hotel. English fluency and the ability to speak, hear, read, and write are required. The employee must be able to work the hours and days needed to meet business requirements. Duties may extend beyond those normally assigned as business needs arise.

Requirements

High school diploma.
1–2 years of experience working as a Hotel Night Auditor.
Excellent computer skills, including Microsoft Word and Excel.
Excellent math and reconciliation skills.
Strong organizational skills and attention to detail.
Customer-service orientation.
Flexibility in work hours to accommodate last-minute scheduling changes.
Strong interpersonal skills to engage and interact with associates and guests.
Fluency in English and the ability to speak, hear, read, and write.
Ability to use a computer and standard office equipment.
Ability to stand for long periods and maneuver quickly to any location in the hotel.
Availability to work weekdays and weekends, and any hours or days needed to meet business requirements.

Nice To Haves

Experience using a hotel reservation system such as FOSSE or PEP.

Responsibilities

Provide service and teamwork that meets and exceeds customer and team member expectations.
Verify and balance daily charges for all departments against customer folios, master accounts, and house accounts, making corrections in accordance with company policy.
Run the computer through the nightly processing sequence to reset it for the next day’s use and balance applicable functions.
Audit food and beverage income postings and charges if applicable to the hotel.
Audit room revenue and other income.
Review credit card vouchers for proper imprints, authorizations, and amounts.
Process city ledger work for accounting.
Follow hotel policies and procedures.
Keep the immediate supervisor promptly and fully informed of problems or significant unusual matters.
Perform night clerk duties as a Guest Service Representative in a timely and efficient manner, following company policies and procedures to achieve the position’s objectives.
Maintain favorable working relationships with other employees to foster a cooperative and harmonious working climate.
Perform other ancillary and related duties assigned by the Supervisor or General Manager.
Achieve required threshold scores in brand and company inspections.