Night Auditor

SpringHill Suites Miami Airport South•Miami, FL

13d•Onsite

About The Position

The Night Auditor works overnight (graveyard) hours at SpringHill Suites Miami Airport South, supervising the hotel and ensuring daily transactions are reconciled. The role contributes to a comfortable guest stay by providing courteous service, resolving guest issues, following cash-handling and emergency procedures, and communicating across shifts and departments. The position requires standing for an entire shift, lifting at least 25 pounds, and availability to work weekends and holidays.

Requirements

Strong verbal and written communication skills.
Ability to read, write, type, and use basic technology.
Ability to stand for an entire shift.
Ability to lift at least 25 pounds.
Availability to work weekends and holidays.

Nice To Haves

Previous customer service experience.
Proven ability to thrive working the overnight shift.

Responsibilities

Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Use problem-solving skills to resolve guest issues to their satisfaction.
Follow proper cash-handling procedures and post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed when overnight issues occur.
Communicate effectively between all shifts and departments.

Benefits

Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Short-term and long-term disability insurance
Paid time off, including vacation and sick leave
Company-matched 401(k) plan
Voluntary benefits, including accident and critical illness coverage and a Flexible Spending Account
Hotel benefits
Employee assistance program
Leadership development program
Daily pay
Paid holidays
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law