Night Auditor

DelMonte Hotel Group•Providence, RI

21d

About The Position

As a Night Auditor/Overnight Front Desk Clerk, you will perform a variety of guest-service activities while providing the highest level of service possible. The role includes front-desk operations, processing guest transactions, preparing financial and operational reports, balancing the hotel property management system with the reservations system, and helping maintain the lobby and surrounding areas. At select-service properties, the position may also involve scheduling shuttle runs and transporting guests.

Requirements

1 to 3 months of related experience, or an equivalent combination of education and experience.
High school diploma or GED, or equivalent combination of education and experience.
Strong work ethic and drive to exceed expectations.
Excellent communication skills.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer and administrative skills.
Availability to work an overnight schedule.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone calls.
Post room, food, and telephone charges; compute bills; collect payments; and make change.
Make and confirm reservations, monitor room availability, and block rooms.
Program wake-up calls and handle guest mail and messages.
Open and close shifts, making cash drops as necessary.
Maintain market stock and the coffee area as needed.
Finalize transactions completed during the day and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file, and transmit required reports.
Compile daily sales figures and complete daily reports.
Complete end-of-month procedures.
Ensure the hotel PMS system is in balance with the reservations system and correct discrepancies.
Inform guests about hotel hours and available services, including restaurant, lounge, and room service.
Provide guests with directions and information about the local area.
Help maintain the cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions—including lighting, heating and cooling, furniture, and wallpaper—for proper operation, settings, and maintenance; report deficiencies.
At hotels with a shuttle, schedule guest shuttle runs and provide safe transportation to guests at select-service properties.