Night Auditor

Onvo • Wilkes-Barre, PA

26d

About The Position

The Night Auditor oversees front desk operations during the overnight shift, supports guest satisfaction, and reconciles daily financial transactions to help maintain the hotel's operational efficiency and financial integrity. The role includes auditing and reporting, guest services, premises security, preparing for the next day's operations, and coordinating with other departments. Duties listed are illustrative and may be revised, and management may require other tasks as circumstances change.

Requirements

• Proven experience in a front desk or customer service role; hospitality industry experience is preferred.
• Strong mathematical and analytical skills, with an aptitude for financial reconciliation.
• Excellent communication and interpersonal skills, with a professional and friendly demeanor.
• Strong problem-solving abilities and attention to detail.
• Reliability and punctuality, with flexibility to work overnight shifts, weekends, and holidays.

Nice To Haves

• Experience in the hospitality industry.

Responsibilities

• Perform end-of-day financial auditing procedures, including balancing daily revenue and expense transactions.
• Prepare and generate daily reports for management summarizing hotel performance and occupancy.
• Process guest check-ins and check-outs, particularly for late arrivals and early departures.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to support a positive guest experience.
• Manage phone calls, direct inquiries, and provide information about hotel services and local attractions.
• Monitor surveillance systems and conduct regular property walks to maintain premises security.
• Prepare for the following day's operations, including preparing breakfast items or setting up meeting rooms as required.
• Keep the front desk area clean, organized, and presentable.
• Follow company policies and procedures regarding guest service, safety, and financial handling.
• Communicate with other departments to support seamless operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed