Night Auditor

Residence Inn Indianapolis Airport • Indianapolis, IN

10d

About The Position

The Night Auditor oversees nightly front desk operations, reconciles the day’s financial activity, completes accounting reports, and prepares information for the next day’s operations. The role also provides guest services during the overnight shift and covers manager-on-duty responsibilities. The stated pay is $17, based on experience and qualifications.

The Night Auditor performs front desk duties including check-ins and check-outs, reservations, guest inquiries, payments, and complaint resolution. The position uses the hotel’s Property Management System and Electronic Key Equipment, follows company Standard Operating Procedures, and maintains communication with other departments. Associates may work varying schedules, including nights, weekends, and holidays, based on business needs. High school diploma or equivalent is required; one to two years of accounting or front office experience is preferred.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Extensive knowledge of the hotel, its services, and local area attractions.
• Ability to maintain professionalism and handle sensitive information confidentially.
• Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
• Ability to occasionally lift up to 15 lbs and perform tasks involving repetitive motions, bending, and climbing.

Nice To Haves

• One to two years of experience in an accounting or front office position.

Responsibilities

• Perform front desk agent duties, including guest check-in and check-out, reservation handling, and responding to inquiries.
• Reconcile the daily work of front desk agents and ensure accuracy in daily accounting processes.
• Run the trial balance, post rooms, close the day, and prepare and distribute next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
• Greet and welcome guests, handle complaints promptly and courteously, and support a positive guest experience.
• Accept payments, maintain a house bank, and prepare accurate receipt reports.
• Issue and control access to safety deposit boxes and post miscellaneous charges as requested.
• Answer telephones promptly and handle reservations, check-ins, and check-outs accurately and efficiently.
• Operate or assist with transportation arrangements in a timely and courteous manner.
• Assist guests with luggage and provide information about local attractions and hotel services.
• Manage messages, wake-up calls, mail, and faxes promptly and accurately.
• Follow applicable company Standard Operating Procedures.
• Use the Property Management System and Electronic Key Equipment effectively.
• Maintain a clean and orderly work area and respond promptly to Front Office Manager or Manager on Duty requests.
• Communicate pertinent information to other departments.
• Use time effectively, remain self-motivated, and respond positively to ideas and feedback.
• Use appropriate selling techniques during reservations and walk-ins, seeking opportunities to upsell and increase revenue.
• Complete shift closing accurately and obtain required approval signatures and authorization codes.
• Work varying schedules, including nights, weekends, and holidays, as business needs require.
• Comply with company rules and regulations for the safe and effective operation of hotel facilities.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Basic Life Insurance and AD&D; voluntary life insurance; voluntary short-term and long-term disability; critical illness, hospital indemnity, and accident plans.
• Pet insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO), available as it is accrued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED