Night Auditor

La Quinta Austin - Mopac North at The Domain • Austin, TX

15d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions and reviews, organizes, and compiles management reports on time. The role ensures accurate guest billings and city ledger transactions, communicates concerns and related issues to management, and performs guest service agent duties as needed, including guest check-in and check-out, switchboard operation, and reservations.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Ability to work with financial information and data and perform basic arithmetic.
• Computer knowledge and skills.
• Ability to prioritize and multitask to meet deadlines.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.

Nice To Haves

• Guest service experience.

Responsibilities

• Perform guest services functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports, such as the Daily Operating Report, Discount Programs, and Tax Reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions on time.
• Ensure the accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform daily, weekly, monthly, and annual data-processing system functions as required.
• Keep management informed about unusual operational or financial events and deviations from policies or procedures.
• Ensure overall guest satisfaction and handle guest requests.
• Respond to governmental inquiries upon receipt.
• Attend required hotel meetings and training.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist with implementing solutions; anticipate, prevent, identify, and resolve problems as needed.
• Maintain confidentiality of information and show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED