Night Auditor

Commonwealth Hotels • Denver, CO

5d • $20 - $21 • Onsite

About The Position

The ART Hotel Downtown Denver is seeking a part-time Night Auditor to support overnight front desk operations and deliver a welcoming, seamless guest experience from check-in through check-out. The role interacts with a diverse range of travelers and handles guest needs, reservations, payments, records, and hotel information while coordinating with other departments and following safety and security protocols. The position is based at the hotel in Denver, Colorado.

Requirements

• Previous experience in customer-facing work, such as hospitality or retail.
• Strong interpersonal skills and a focus on exceptional service.
• Familiarity with computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills.
• High school diploma or equivalent.
• Flexibility to work weekends and holidays.

Nice To Haves

• Experience handling guest complaints or resolving conflicts calmly and effectively.
• Experience managing multiple tasks simultaneously, such as answering phones, handling reservations, and assisting guests.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems.
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts.

Responsibilities

• Assist guests with check-in and check-out efficiently.
• Handle room reservations, cancellations, and modifications accurately and maintain up-to-date records.
• Respond promptly and professionally to guest inquiries, complaints, and special requests.
• Process room charges, deposits, and refunds accurately and in accordance with hotel policies.
• Coordinate with departments such as housekeeping and maintenance to address guest needs and resolve issues.
• Provide information about hotel services, amenities, local attractions, and transportation options.
• Resolve guest concerns or complaints and escalate issues when necessary.
• Maintain accurate and organized records of guest stays, payments, and interactions in the property management system (PMS).
• Upsell rooms and promote hotel amenities, including dining options and event spaces.
• Follow safety and security protocols, including verifying guest identification and monitoring for suspicious activity.

Benefits

• Vacation, personal days, and holiday pay.
• Hotel, food, and beverage discounts for personal travel.
• Online training courses.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED