Night Auditor

Holiday Inn Express Newnan, GA•Newnan, GA

14d

About The Position

Kana Hotel Group seeks a Night Auditor who contributes to a friendly, service-oriented environment and delivers high-quality service and value to hotel guests. The role includes front desk guest service, checking arrivals, maintaining accurate room and guest records, and coordinating with housekeeping and maintenance. Team members are expected to contribute to the quality of the company and its services, with opportunities to grow and advance within the company.

Requirements

High school diploma or GED.
Customer service experience.
Experience handling cash and credit card procedures and applying math concepts.
Attention to detail and organization.
Knowledge of the hotel layout, amenities, procedures, and organization.
Knowledge of the local geographic area, businesses and services, major highways and streets, community events, and attractions.

Nice To Haves

Previous hospitality experience.

Responsibilities

Review guaranteed arrivals and verify credit card validity, including checking that guests are not already in-house.
Ensure day-use rooms are listed as dirty in the computer so housekeeping can clean them.
Explain and provide promotional items to guests checking in.
Explain hotel amenities, such as free breakfast, spa, fitness center, and voicemail.
Document new commercial customers checking in so a new account can potentially be opened.
Ask why rooms are blocked and request maintenance assistance to resolve the issue and unblock them.
Ensure rollaway beds and cribs are where the computer indicates they should be.
Respond promptly to guest inquiries or complaints.
Offer an alternate solution when a guest's request cannot be met.
Cover other hotel areas as needed.
Document guest accidents by completing an accident report form.
Complete the maintenance log whenever a complaint is reported.
Keep front desk areas clean and organized.
Greet guests in a friendly and warm manner.
Perform other duties as assigned.