Night Auditor

Residence Inn Ohare/Rosemont•Rosemont, IL

24d•$18 - $19•Onsite

About The Position

The Night Auditor is responsible for reconciling hotel cashier transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings and city ledger transactions. The role communicates concerns and related issues to management and performs guest service agent duties as needed, including check-in, check-out, switchboard operation, and reservations. The position audits and reconciles financial and statistical reports and cashier work, processes credit cards, prepares daily and month-end reports, updates financial information, and performs required data-processing functions. It also supports guest satisfaction by handling requests, responding to guest concerns, and keeping management informed of unusual operational or financial events. The role is based at the Residence Inn Ohare/Rosemont in Rosemont, Illinois, and works a late/overnight shift. Flexible and long hours may sometimes be required. The work is sedentary, involving exertion of up to 10 pounds occasionally and negligible force frequently or constantly.

Requirements

High school diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
Computer knowledge and skills required.
Ability to work with financial information and data and perform basic arithmetic functions.
Ability to prioritize job functions and meet deadlines.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions.
Ability to understand and apply complex information and data from various sources.
Ability to maintain confidentiality.
Must maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.

Nice To Haves

Guest service experience preferred.
Willingness to cross-train in other accounting or hotel-related areas.

Responsibilities

Perform guest service functions as needed, including checking guests in and out, taking reservations, and handling wake-up calls.
Audit and reconcile financial and statistical reports.
Prepare and distribute required daily reports, including Daily Operating, Discount Programs, and Tax Reports, according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile Front Desk and Food & Beverage cashier work.
Audit, reconcile, consolidate, and transmit credit-card transactions in a timely manner.
Ensure accuracy of reported numbers and statistics.
Enter and update financial information in the corporate communications network.
Perform daily, weekly, monthly, and annual data-processing system functions as required.
Keep management informed of unusual operational or financial events and deviations from policies or procedures.
Ensure overall guest satisfaction and handle guest requests.
Respond to governmental inquiries upon receipt.
Attend required hotel meetings and trainings.
Maintain regular attendance, personal appearance, grooming, and compliance with hotel standards and regulations.
Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems.
Maintain confidentiality and show initiative in anticipating guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law