Night Auditor

Omni Hotels & Resorts•Bedford, PA

25d

About The Position

The Night Auditor ensures guests are checked in and out courteously and professionally while maintaining four-star/four-diamond standards and accurately completing the night audit process. The role also handles guest issues and forwards them as needed. This position works the overnight shift and requires living within 50 miles of the hotel.

Requirements

High propensity for customer service.
Previous cash-handling experience.
Previous full-service hotel or resort front-office experience.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
Ability to work cohesively with coworkers within and outside the department.
Ability to think clearly and quickly and make concise decisions.
Ability to prioritize, organize, and follow up.
Ability to work under pressure while handling many arrivals and departures, as well as guest issues, requests, and concerns.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to stand for prolonged periods.
Must be able to work the overnight shift.
Computer skills, including Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.
Must live within 50 miles of the hotel.

Nice To Haves

Previous night audit experience strongly preferred.

Responsibilities

Prepare the Daily Report (Daily Business Summary, or DBS) accurately and on time.
Resolve guest problems diplomatically and efficiently.
Know and follow all emergency procedures.
Prepare accurate VIP, complimentary, house-use room, and out-of-order lists.
Ensure proper guest registration and adherence to credit procedures.
Distribute nightly reports.
Process guaranteed no-show billings efficiently.
Maintain current backup reports.
Handle Express Check-Outs and ensure their completion.
Ensure adherence to all systems and control procedures.
Complete the third-shift Night Audit checklist and responsibilities.
Balance daily postings and revenue.
Handle guest issues and forward them as needed.