Night Auditor

MCR • Bowling Green, KY

47d • $14 - $15

About The Position

The Night Auditor supports overnight hotel operations at Hampton Inn Bowling Green KY, providing friendly and attentive guest service while maintaining a clean, organized, and safe environment. The role includes completing hotel audit reports by the designated time, following overnight security procedures, receiving and recording incoming mail, and contributing to effective shift handovers and hotel operations.

Team members are expected to welcome guests warmly, use their names when possible, respond to concerns with hospitality and urgency, know the hotel’s amenities, support groups and events, and answer calls using the approved greeting. All team members share responsibility for cleanliness in guest and work areas, accurate operational checklists, professional communication, teamwork, and wearing a clean approved uniform with a nametag.

The position requires a varied schedule that may include evenings, nights, weekends, and holidays. Work involves extended periods standing, computer and office-machine use, data entry, moving around the hotel and guest rooms, and lifting and transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise. English-language reading, writing, understanding, and communication skills are required.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Ability to convey information and ideas clearly.
• Desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demands.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to stand or remain stationary for 3–4 hours at a time.
• Ability to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Ability to inspect and visually observe details at close range and from a distance.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Help keep front- and back-of-house areas clean, organized, and safe, including pitching in to clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at the designated times.
• Prepare accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain professional grooming.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Complete and send hotel audit-related reports by the designated time on the overnight checklist.
• Follow overnight security procedures, including locking exterior entrances at designated times, protocols for late-arriving guests, and procedures for safety and security issues.
• Receive and record incoming mail as required by the daily shift checklist.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
• Clock in and out for breaks at the designated times and provide sufficient notice when calling out, as directed by the supervisor.
• Perform other job-related duties or instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed