Night Auditor

Crestline Hotels & Resorts•Hot Springs, AR

13d

About The Position

The Waters Hot Springs, Tapestry Collection by Hilton is seeking a part-time Night Auditor to provide overnight guest service and complete the hotel’s nightly accounting and reporting functions. The role serves as an ambassador at the front desk, handling guest check-ins and check-outs, answering incoming calls, responding to complaints, and supporting housekeeping needs as a runner during the midnight shift. It also involves computing, classifying, recording, verifying, and reconciling financial data and transactions to maintain complete accounting records. The position requires working the overnight shift from 11 p.m. to 7 a.m. and reports to an unspecified supervisor or manager.

Requirements

High school diploma or GED.
One year of previous experience in a similar hotel position.
Ability to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills.

Responsibilities

Handle guest check-ins and check-outs and answer incoming calls while upholding guest service standards.
Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, room types and locations, rates and promotions, house count, expected arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Pick up, count, maintain, and secure the bank; process currency exchanges and payments to guest accounts.
Read the log book and record pertinent information in it.
Process adjustments, rebates, paid outs, and credits as required.
Operate the Property Management System and maintain its security; verify and correct the Room Rate Report.
Post and audit banquet charges, adjust outside vendor activity, and reconcile telephone calls and miscellaneous accounts.
Back up computer system files and check that system interfaces are running.
Verify that Point of Sale checks are closed; close and log open checks, and close the POS system after balancing work.
Print Food and Beverage end-of-day reports; audit Food and Beverage cashier work and correct discrepancies.
Audit Rooms cashier work and correct discrepancies; audit miscellaneous charges and verify package postings on house accounts.
Input sales figures into the Property Management System, balance accounts, and run Room and Tax reports to verify room rates.
Verify cashier reports against the drop log and paperwork, and record room statistics.
Run the end-of-day program and close the day.
Run daily Flash Reports, morning reports, and backup reports and distribute them as required.
Print and distribute express checkout folios.
Sign out and brief the relief worker; review the night audit checklist and verify completion of all work.
Restock printers and fill out and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the incoming supervisor.
Document maintenance needs on work orders and submit them to the manager or supervisor.
Attend monthly department meetings and training sessions as necessary.
Work as a runner for housekeeping needs during the midnight shift.