Night Auditor

Shamin Hotels Master•Richmond, VA

24d•Onsite

About The Position

The Hilton Richmond Hotel & Spa/Short Pump is seeking an experienced guest service professional with hospitality skills and proficiency in record keeping and reporting. The Night Auditor performs overnight front desk duties and end-of-day accounting tasks, including assisting late-night guests, processing check-ins and check-outs, responding to guest requests, and auditing, reconciling, and balancing daily financial activity. The scheduled overnight shift is 11 p.m. to 7 a.m. The hotel is a flagship property of Shamin Hotels, a hotel management company that operates 78 full- and select-service hotels under several hotel brands. The employer describes its workplace as fun and friendly and emphasizes excellence and outstanding guest service. Applicants must agree to a pre-employment background check; the employer maintains a drug-free work environment.

Requirements

High school diploma, GED certification, or equivalent experience is required.
1–2 years of hotel front desk or night auditor experience is required.
Must have an eye for detail, a friendly outgoing demeanor, and aptitude with record keeping and reporting.
Must be guest-service oriented and interested in hospitality.
Excellent communication skills are required.
Familiarity with MS Office applications and comfort using other internet-based platforms are required.
Understanding of accounting and reporting functions and financial management skills are required.
Must have open availability throughout the week.

Nice To Haves

An associate or bachelor's degree is preferred.
Hilton experience is highly desirable.
Experience with the PEP property management system is highly desirable.

Responsibilities

Perform the hotel's and company's daily audit procedures.
Complete and attribute all required audit reports.
Balance cash receipts and work performed during the audit shift.
Prepare the front office for the ‘A’ shift and reset the day's business.
Answer the switchboard, complete room reservations, and coordinate with housekeeping and maintenance to fulfill guest requests.
Enter banquet and other charges and communicate with banquet, sales, and accounting departments.
Act as manager on duty when necessary.
Participate in front office meetings and trainings.
Assist late-night guests, process check-ins and check-outs, and address customer requests.
Audit, reconcile, and balance daily financial activities.