Night Auditor

Hotel Equities Group, LLC•Seattle, WA

12d

About The Position

Hotel Equities is seeking a dependable, service-oriented Night Auditor to support hotel operations and deliver professional service to guests. The role provides welcoming, efficient service throughout the guest arrival, stay, and departure experience, assisting with requests, reservations, payments, information, and service recovery while helping daily hotel operations run smoothly. The position includes processing guest transactions and requests, maintaining accurate records and shift documentation, coordinating with hotel departments, following hotel procedures, and maintaining an organized front desk and lobby. The role requires professionalism, reliability, strong communication, attention to detail, and the ability to remain composed while addressing guest concerns. The job description lists a pay range of USD $22.50–$24.00 per hour. Hotel Equities describes its culture as values-based, emphasizing integrity, accountability, service, leadership, associate development, and inclusive workplaces. Benefits and eligibility vary as described in the posting, including Washington State-specific provisions.

Requirements

High school diploma or equivalent preferred.
Previous hotel, front desk, customer service, or related experience preferred.
Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Ability to stand and walk for extended periods and move throughout the front office area.
Ability to sit, bend, reach, and lift as needed to complete job duties.
Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
Ability to use computers, phones, tablets, and standard office equipment for extended periods.

Nice To Haves

Experience with Property Management Systems (PMS).
Experience with Point-of-Sale (POS) systems.
Experience with Microsoft Office Suite.
Experience with hotel guest-service and communication platforms.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Process arrivals, departures, reservations, payments, and guest requests accurately.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and maintain effective communication during handoffs.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance (available to full-time employees and their families in Washington State).
Paid vacation and sick time; Washington State vacation entitlement is 80 hours during the first three years of service, and sick time accrues at 1 hour per 30 hours worked.
Paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
401(k) retirement plan; Washington State employees may enroll after six months, with up to a 5% company match.
Employee Assistance Program.
Career growth opportunities and leadership or manager training programs.
Reduced hotel rates throughout the company’s portfolio.
Employee referral program.
Life insurance, including supplemental life insurance in the Washington State benefits listing.
Flexible Spending Account (FSA).
Short-term and long-term disability insurance (Washington State benefits).
Exclusive third-party discounts and perks, including shopping, travel, entertainment, movie tickets, and attractions.
Cell phone allowance (Washington State benefits).
Access to the Talent team to help employees reach career goals.