Night Auditor

Pyramid Global Hospitality • Beachwood, OH

10d • $16 - $17 • Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated individual to join their Front Desk team as a Night Auditor. This role is crucial for creating a memorable first impression for guests, handling check-ins and check-outs, and serving as a knowledgeable resource for hotel amenities and local attractions. The position operates during key overnight hours, typically from 11 PM to 7:30 AM, with weekend night availability required. The ideal candidate is detail-oriented, enjoys engaging with people, and is driven to provide exceptional service and 'WOW' experiences for guests. This is a significant opportunity for career growth within the hospitality industry at a world-class property.

Requirements

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide guests with a positive check-in experience, balance work day check ins and check outs
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED