Night Auditor

Pyramid Global Hospitality•Beachwood, OH

27d•$16 - $17•Onsite

About The Position

Pyramid Global Hospitality is hiring a Night Auditor for the Front Desk team at Cleveland Marriott East in Beachwood, Ohio. This role works overnight hours, typically from 11:00 p.m. to 7:30 a.m., and weekend nights are required. The Night Auditor welcomes guests, supports check-in and check-out, and provides information about the hotel, its amenities, and the local area. The position also performs night audit and reporting procedures, handles financial transactions, communicates relevant information to the manager on duty, and assists other departments as needed. The role is suited to a detail-oriented, engaging person who wants to build a career in hospitality.

Requirements

Ability to work overnight hours.
High attention to detail.
High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Provide guests with a positive check-in experience and balance workday check-ins and check-outs.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Resolve problems and create positive guest recovery experiences.
Promote and sell special hotel programs.
Interact professionally with hotel staff and assist other departments with necessary information.
Be knowledgeable about emergency procedures and policies.
Maintain the house bank.
Generate, print, and distribute daily and weekly reports.
Follow night audit procedures with great attention to detail.
Communicate pertinent information to the manager on duty.
Follow procedures for posting charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.