Night Auditor

LodgeWorks • Alexandria, VA

16d

About The Position

The Night Auditor is responsible for preparing and completing night audit checklist work and reports. The role focuses on exceeding guest expectations, following brand service standards, resolving guest concerns, and ensuring accurate nightly posting and reporting. The position also provides accounting support by posting revenues to the correct departments, balancing the guest ledger daily, completing reports, and submitting appropriate reports to corporate on time.

Requirements

• Excellent communication skills.
• Ability to follow directions, guidelines, and work objectives.
• Ability to exert up to 30 pounds of force occasionally.
• Ability to stand for an entire shift or an extended period.
• Ability to reach overhead using both hands, lean over, stoop, and kneel.
• Eagerness to contribute to a positive work culture and team.

Nice To Haves

• Six months of related experience in hospitality or a service industry.

Responsibilities

• Check hotel guests in and out in a confident, professional, and personalized manner.
• Welcome and register guests, explain accommodations, and establish credit or method of payment.
• Maintain thorough knowledge of room categories, rates, packages, promotions, amenities, the local area, and other hotel information, and answer guest inquiries.
• Maintain regular attendance in accordance with LodgeWorks standards and hotel scheduling needs.
• Take hotel reservations accurately and efficiently.
• Respond promptly to guest comments and concerns and resolve them in a timely, friendly, and efficient manner.
• Maintain accuracy in accounting, cash handling, and billing procedures.
• Follow tax-exempt policies and procedures.
• Answer calls in a courteous, professional, and efficient manner.
• Use hotel communication tools to log and notify associates and supervisors of pertinent information.
• Post revenues to the correct departments, balance the guest ledger daily, and complete necessary reports.
• Submit appropriate reports to corporate in a timely manner.
• Assist with other tasks or duties as requested by management.

Benefits

• PTO
• Hotel and restaurant discounts at select LodgeWorks properties
• Health, vision, and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Company-sponsored short-term and long-term disability
• Referral bonuses
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed